Product returns are often a nightmare for ecommerce merchants. They represent potentially dissatisfied customers, additional costs, and lost revenue that you’ve assumed to be in Fast Back Rabbit your pocket. On top of that, they’re often a hassle, as providing a smooth return and refund process is often far from easy.
However, opting out of returns is not possible. At least 30% of all products ordered online are returned due to damage, mismatched expectations, or a completely wrong product that was shipped in the first place.
However, a return does not necessarily mean the end of the relationship with that customer. In fact, 92% of consumers would buy again if the return process was simple.
This is where the Returning Rabbit comes in. Return Rabbit is a Shopify app that allows you to simplify and customize your returns process. It focuses on ROI, allowing you to maintain as much income as possible and even encourage new purchases.
It’s a good idea, so in this article we’ll look at everything Return Rabbit has to offer and review its pros and cons.
About Return Rabbit – how it works
As we just hinted, Return Rabbit simplifies the return and refund Russia Mobile Number experience for customers.
The app was only launched in March 2022, so there aren’t many online reviews yet. However, those that exist are very positive.
According to Return Rabbit estimates, they have achieved a 500% ROI for merchants and a value of over $10,000.
That said, this is how Return Rabbit works. More specifically, here’s what your buyers will experience step-by-step:
- Customers can initiate returns with just one click on your website.
- They enter their name and order number to identify their item wish back.
- Shoppers can look through your entire product catalog to find items that may be better suited to their needs or of equal value to unwanted items.
- At this point, your customers can choose to exchange their product for a new one instead of asking for a refund.
- Customers choose their return label method: i.e., they can print a return label or save it on their phone.
Return Rabbit Review – Key Features
Return Rabbit offers a wide range of features to make the return process more manageable and profitable. So, having said that, let’s take a look at the details that Return Rabbit has to offer:
For sellers, an exchange is often a better solution than a refund. A chargeback means you lose the sale and the profit you made from it. In addition, you will also need to pay for shipping on the initial delivery and returns.